PRIVACY POLICY

This policy explains how The Fur Boutique (“we”, “us”) handles personal information collected through thefurboutique.co.uk. We are a small, home-based dog grooming salon in Beckenham and we take the trust you place in us seriously. We process personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

WHAT WE COLLECT

When you send an enquiry we collect your name, phone number, your dog’s name and breed, the service you are interested in, any message you choose to include, and a record of your consent. We also keep the reference number generated for your enquiry and the date it was received. We do not ask for payment details through this website.

WHY WE USE IT

We use these details only to read and respond to your enquiry, to prepare a quotation and, if you go ahead, to arrange and carry out grooming safely. Our lawful basis is your consent and, where an appointment follows, the steps needed to provide the service you have asked for. Health or behaviour notes about your dog help us handle them safely.

HOW LONG WE KEEP IT

We keep enquiry details only for as long as they are needed to respond to you and, where an appointment follows, to care for your dog safely. We review stored enquiries periodically and remove those that are no longer needed. You can ask us to delete your enquiry at any time.

SHARING

We do not sell or rent your information. Enquiries are stored with the hosting provider that runs this website. After saving an enquiry, we prepare a WhatsApp link containing your name, phone number, dog’s details, service, notes and reference. Opening that link shares the prepared message with WhatsApp; you must press Send there to deliver it to the salon. WhatsApp is a separate service operated by Meta and its privacy policy applies. If you prefer not to use WhatsApp, call us through our Contact Us page instead. We may disclose information where required by law. We do not send marketing emails, and submitting the form does not trigger an automatic email or WhatsApp notification.

OPTIONAL ANALYTICS

We use Google Analytics 4 to understand page visits and improve the website. Analytics starts automatically on the live website unless this browser has a saved preference to disable it. Google receives usage and device information, such as pages visited, browser details and approximate location. We do not send enquiry form contents or contact details to Analytics. Google may process information outside the UK under its applicable safeguards; see Google’s Privacy Policy. You can disable Analytics using Cookie settings in the footer without affecting your enquiry.

YOUR RIGHTS

You may ask to see, correct or delete the information we hold, object to its use, or withdraw consent at any time. Please use the methods on our Contact Us page. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

COOKIES

Information about cookies is set out in our Cookie Policy.